Refund policy
Return & Refund Policy – Rare Reserve Group
Due to the personal-use nature of fragrance products, all fragrance samples and decants are final sale and are not eligible for returns or exchanges once shipped.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, leaking, defective, or you receive an incorrect item, please contact us at support@rarereservegroup.com within 48 hours of delivery.
Please include your order number, a description of the issue, and photographs of the product and packaging. We will review the issue and, when appropriate, provide a replacement, store credit, or refund.
Order Cancellations
If you need to cancel an order, please contact us as soon as possible. Orders that have already been processed or shipped cannot be canceled.
Returns
Because fragrance samples and decants are personal-use products, we do not accept returns for change of mind, fragrance preference, or products that have been opened or used.
Do not send products back to Rare Reserve Group without first contacting us and receiving return authorization.
Refunds
When a refund is approved, it will be issued to the original payment method. Please allow up to 10 business days for the refund to be processed. Your bank or credit card provider may require additional time for the refund to appear on your account.
Sale Items and Gift Cards
Sale items and gift cards are final sale and are not eligible for return or refund, except where required by applicable law.
Contact
Questions regarding returns, refunds, damaged orders, or cancellations can be sent to:
Rare Reserve Group LLC
322 Culver Blvd. #1041
Playa Del Rey, CA 90293
United States