Shipping policy

Shipping Policy – Rare Reserve Group

At Rare Reserve Group, every order is handled with care to help ensure your fragrances arrive safely and promptly.

We currently ship throughout the United States. We do not offer international shipping.

If you have any questions regarding shipping, please contact us at:

support@rarereservegroup.com

We typically respond within 1 business day.

Processing Time

Orders placed before 12:00 PM PST are typically processed and shipped the same business day.
Orders placed after 12:00 PM PST are generally processed and shipped the following business day.
Orders are not shipped on Sundays or holidays.
During high-demand periods, processing times may be slightly extended.

Once your order ships, you will receive tracking information by email.

Shipping Methods & Delivery Times

Standard shipping: approximately 3–7 business days
Expedited shipping (when available): approximately 2–3 business days

Delivery times are estimates and may vary due to carrier delays, weather conditions, or other circumstances outside Rare Reserve Group's control.

Shipping Rates

Shipping costs are calculated at checkout based on the delivery address and shipping method selected.

FREE UPS Ground shipping is available on U.S. orders of $65 or more.

Available shipping methods and applicable rates are displayed at checkout before payment is completed.

Order Tracking

Once your order ships, you will receive a tracking number by email.

Please allow up to 24 hours for tracking information to update after the carrier receives the package.

Packaging

All fragrance decants are securely packaged using protective materials to help prevent leaks or damage during shipment.

Decant atomizers are inspected and secured prior to shipment.

Delivery Responsibility

Once a package has been accepted by the shipping carrier, delivery is subject to the carrier's operations and tracking information.

If your package is marked as delivered but cannot be located, please check the delivery location, surrounding area, household members, neighbors, and the carrier's tracking information before contacting us.

If a shipment appears to be lost or significantly delayed in transit, contact us at support@rarereservegroup.com and we will assist with reviewing the shipment and available carrier options.

Incorrect Address / Delivery Issues

Please ensure that your shipping address is complete and accurate before placing your order.

Rare Reserve Group is not responsible for delays or delivery issues resulting from incorrect or incomplete shipping information provided by the customer at checkout.

If you notice an address error before your order has shipped, contact us as soon as possible at support@rarereservegroup.com. We will make reasonable efforts to update the address before shipment, but changes cannot be guaranteed once an order has been processed or transferred to the shipping carrier.

Damaged Packages

If your order arrives damaged or a decant has leaked during transit, please contact us within 48 hours of delivery and provide photographs of the packaging and affected product.

We will review the issue and work toward an appropriate resolution.